Our team guarantees the product quality stated in our product description. In addition, we guarantee our service delivered along with the purchase. Whenever a product is not as imagined by the customer it can be returned at all times regardless of the reason of return.
Our 30-day money back guarantee
Backpackers Paradise is operating under our own ethical standards and values. We carry this out to you as our customer by providing a 30-day money back guarantee. It can occur that products are not as imagined or do not comply with your standards. You can expect a full refund irrespective of the reason of return.
Canceling your order
You can cancel your order by sending a request within 48 hours after purchasing confirmation.
A request to cancel an order must be submitted through e-mail. This e-mail must contain your order number.
Can I return an item?
Of course, the possibility exists that the product that you bought is not living up to your expectations. It is possible to return a product up to 30 days after arrival. This is non-binding and can be done without providing any reason. The product can be returned or you receive credits equal to the purchasing amount to spend in our store. Backpackers paradise is only responsible for refunding the product price. The shipping costs of returning are at own expense.
When you wish to return a product, contact our customer support and they will assist you with the process of returning products. The outline of returning goods can be expected as the following.
You can return products following 3 simple steps:
How do I return a broken or incomplete item?
We stand by the quality of our products. And we value the vibe of our relationship with you. When a product is broken/incomplete upon arrival we will provide a full refund and send you the same product again for free. When this happens it is necessary to enlighten us and contact customer support with the problem at hand.
You receive your refund following 3 simple steps:
What if a product breaks or becomes faulty after 30 days?
When a problem as this occurs we would be sad to have a bad vibe in our relationship you’re your side. Therefore, we ask you to contact our customer support and we will find a solution together.
Can I return a working product after the 30 day period?
We emphasize once more how much we value our relationship with you. Usually, it is uncommon to accept returns after the 30 day time window. Regardless, when you wish to return a product after the 30 day period you contact our customer support and we assist you in the return of a product. One factor has to be taken into account, the item must be complete and unbroken.
If you have any questions regarding returns or cancellation, do not hesitate to contact us through our contact form or send an e-mail to firstname.lastname@example.org